Don't worry, we've got it and will make sure it gets back to you!
The tracking status 'Return To Sender' means that your item has been returned back to us. This might happen if we couldn’t deliver the item because:
- Some of the address or delivery details the sender gave us when they booked the delivery were wrong or incomplete.
- We attempted to deliver the parcel and left a notification card but a redelivery was not requested.
- The parcel was not collected within 5 business days from a collection point.
- There was a similar issue
- If this happens, we’ll update the tracking information and notify you.
Once a parcel has been scanned as 'Return To Sender', we are unable to redirect or intercept the parcel.
You will need to contact us in order to get it sent back to you, this will cost $10.00 to get it back out to you. We suggest getting it sent to you work next time :/