Well, sorry bro, no package for you..... We wouldn't do that ;)
If a parcel cannot be delivered on the first attempt, it will either be delivered to a nearby location for collection or made available for free redelivery.
Check the tracking
If a parcel could not be delivered and has received a scan from the courier, the tracking information will highlight this. If you have any troubles just shoot us a message HERE!
Organise a redelivery
If your parcel is scanned by the courier as available for re-delivery you will receive an email notification.
This email notification will include the information required to arrange a redelivery - all you need to do is follow the instructions in the email, or in the card that has been left on the delivery premises.
It is important that you book a redelivery within the timeframe stated in the email, or on the card. This is because the parcel will be returned to us after the stated timeframe.
Can't find the card?
If you don't have all of the information you need to arrange a redelivery please get in touch with us.